We are committed to providing you with a satisfactory shopping experience. If there is a problem with the product you received, we support reasonable return and exchange services.
- Returnable situations
The product is damaged during transportation
Wrong product received
There is an obvious quality problem or functional failure
The product is unused, the packaging is intact, and the return is applied for within the specified time
- Non-returnable situations
The product has been used or has obvious human damage
No original packaging or incomplete accessories
Not a quality problem, apply after the return time limit
Apply for return due to subjective reasons such as personal preference, wrong purchase, etc. (depending on the situation)
- Return process
1) Please contact customer service within 14 days after signing for the product, explain the reason for the return and provide relevant picture proof.
2) After confirmation, we will provide the return address and instructions.
3) After the product is sent back, a refund or replacement of a new product will be arranged after inspection.
- Shipping fee description
For returns due to quality problems or wrong goods, we will bear the return shipping fee.
If you apply for a return for personal reasons, the buyer must bear the round-trip shipping costs.
- Refund Time Limit
The refund will be returned within 5 working days after receiving the returned goods and confirming that they are correct.